Frequently asked questions

Let us know as soon as you can. Here's how it works:7 or more days before the start date: you may be eligible for a refund, minus any nonrefundable processing fees or costs we've already paid on your child's behalf.Less than 7 days before the start date: no refund. When possible, we may offer a credit toward a future program.After the program has started: registration fees are nonrefundable.

We'll miss them and we understand life gets in the way sometimes! Missed classes, rehearsals, workshops, or program days can't be refunded or prorated.

All ticket sales are final, unless we cancel the event. If an event is postponed or rescheduled, your tickets will generally be honored for the new date.

Not once the items have been ordered or purchased. That covers costumes, personalized items, supplies, scripts, licensing, and anything else bought specifically for your child.

Yes, within 14 days of purchase, as long as it's unworn, unused, and in its original condition. Personalized, customized, or special-order items are final sale.

If we cancel a class, program, or event and can't offer a replacement or new date, you'll get a refund or a program credit for the canceled portion.

Donations are generally nonrefundable. If you made one by mistake, contact us right away and we'll look into it.

Email us at introtothearts@outlook.com. We know life happens, and we'll always do our best to work with our families.